Frequently Asked Questions
Everything you need to know about TYESO drinkware and home essentials.
How long do TYESO tumblers keep drinks cold or hot?
Our double-wall vacuum insulation technology typically keeps beverages cold for up to 24 hours and hot for up to 12 hours, depending on the specific model and environmental conditions.
Are TYESO products BPA-free and food-safe?
Yes, all TYESO products are crafted from high-quality, food-grade 304 stainless steel and are 100% BPA-free to ensure your health and safety.
How should I clean and maintain my TYESO drinkware?
We recommend hand washing with warm soapy water and a soft brush to preserve the powder coating and vacuum seal. Most lids are top-rack dishwasher safe, but the flask body should be hand-washed.
What is your shipping policy for domestic orders?
We process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. Free shipping is available on orders over a certain threshold.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If your product arrives damaged or defective, please contact our support team immediately for a replacement.
Do you offer bulk or corporate gifting discounts?
Yes, TYESO provides special pricing for bulk orders and corporate gifting. Please reach out via our contact page with your quantity requirements for a personalized quote.